Bad service and no communication

I am extremely disappointed with the service from RAM Couriers. The waiting time on their call centre is unacceptable — I waited over an hour yesterday without receiving any assistance. The WhatsApp channel is equally frustrating, as the chat ends after just three minutes, supposedly due to high volumes, leaving customers stranded without help.

On top of that, the delivery process is chaotic. I am forced to sit at home every single day waiting, because there is no clear communication about when my parcel will actually arrive. One day it shows “out for delivery,” only to be sent back to dispatch the next. This back-and-forth is not only inefficient but also deeply inconvenient.

Overall, the lack of customer support and unreliable delivery makes this service unacceptable. RAM Couriers needs to seriously improve both their communication channels and their delivery reliability.