JC
Johan C
1 reviews | Active since Jan 2013
07 Dec 2023, 18:19
Bad service and dishonest drivers
I waited for expected delivery today and cancelled appointments. That after I called the RAM office multiple times to confirm that my parcel "tracking number: UARMJC94" would be delivered today.
I saw update on the tracking website "RAMMobile NonDelivery - Unavailable - Home - Contact Not Available."
Your driver is dishonest. I was home waiting just for this delivery. With my phone next to me.
I want prove where your driver called me and I was not available!!!
Helpful (0)
Replies (3)0
Replies (3)JC
Johan C's updateReviewer Update
08 Dec 2023, 07:38Can you please send proof of said instruction??? This looks like very standard message to try and get unhappy customers to back off. Did you even read my complaint?
You did not even respond to the part where I said I want proof and confirmation that driver called me?
You did not even respond to the part where I said I want proof and confirmation that driver called me?
JC
Johan C's update08 Dec 2023, 07:38
Reviewer Update
Can you please send proof of said instruction??? This looks like very standard message to try and get unhappy customers to back off. Did you even read my complaint?
You did not even respond to the part where I said I want proof and confirmation that driver called me?
You did not even respond to the part where I said I want proof and confirmation that driver called me?
Ram Hand To Hand Couriers's replyOfficial
08 Dec 2023, 07:43Good day Johan,
We do take every complain very serious and we will attend to it, we need to ensure the parcel is delivered which is our main priority we will investigate the matter
We do take every complain very serious and we will attend to it, we need to ensure the parcel is delivered which is our main priority we will investigate the matter
Ram Hand To Hand Couriers's reply08 Dec 2023, 07:43
Official
Good day Johan,
We do take every complain very serious and we will attend to it, we need to ensure the parcel is delivered which is our main priority we will investigate the matter
We do take every complain very serious and we will attend to it, we need to ensure the parcel is delivered which is our main priority we will investigate the matter
JC
Johan C's updateReviewer Update
08 Dec 2023, 07:59I want confirmation that is was confirmed that the driver called me....or did he make false statement on your platform about me not being available.
I don't want the failure to deliver to be recorded in your system that I was the cause or that I am used by your driver as an excuse for the failure of RAM courier.
I did escalate this to my broker to escalate to the insurance. And the company that is used by the insurance company that use RAM courier. But something has to change.
Or RAM courier need to setup and provide service with accurate information for failing to delver.
Or GIFT GUIDE need to investigate and use alternative courier company.
Or Insurance need to find alternative supplier for the replacement of claimed items.
Or I need to find new insurance company.
I am sure RAM courier would not want to loose the contact....or be responsible for anyone else loosing their business due to your failure?
I don't want the failure to deliver to be recorded in your system that I was the cause or that I am used by your driver as an excuse for the failure of RAM courier.
I did escalate this to my broker to escalate to the insurance. And the company that is used by the insurance company that use RAM courier. But something has to change.
Or RAM courier need to setup and provide service with accurate information for failing to delver.
Or GIFT GUIDE need to investigate and use alternative courier company.
Or Insurance need to find alternative supplier for the replacement of claimed items.
Or I need to find new insurance company.
I am sure RAM courier would not want to loose the contact....or be responsible for anyone else loosing their business due to your failure?
JC
Johan C's update08 Dec 2023, 07:59
Reviewer Update
I want confirmation that is was confirmed that the driver called me....or did he make false statement on your platform about me not being available.
I don't want the failure to deliver to be recorded in your system that I was the cause or that I am used by your driver as an excuse for the failure of RAM courier.
I did escalate this to my broker to escalate to the insurance. And the company that is used by the insurance company that use RAM courier. But something has to change.
Or RAM courier need to setup and provide service with accurate information for failing to delver.
Or GIFT GUIDE need to investigate and use alternative courier company.
Or Insurance need to find alternative supplier for the replacement of claimed items.
Or I need to find new insurance company.
I am sure RAM courier would not want to loose the contact....or be responsible for anyone else loosing their business due to your failure?
I don't want the failure to deliver to be recorded in your system that I was the cause or that I am used by your driver as an excuse for the failure of RAM courier.
I did escalate this to my broker to escalate to the insurance. And the company that is used by the insurance company that use RAM courier. But something has to change.
Or RAM courier need to setup and provide service with accurate information for failing to delver.
Or GIFT GUIDE need to investigate and use alternative courier company.
Or Insurance need to find alternative supplier for the replacement of claimed items.
Or I need to find new insurance company.
I am sure RAM courier would not want to loose the contact....or be responsible for anyone else loosing their business due to your failure?