oH
onalenna H

1 reviews | Active since May 2018

05 Apr 2024, 20:33

Bad service

2 year's ago I received the best service from RAM courier but now not so anymore,they were supposed to deliver my order on Wednesday but they couldn't get through me,I understood because I had a problem with my phone but I called them as soon as possible and they promised to deliver on Thursday but they didn't. I still understood that maybe I called to late but today I got a message that my order is out for delivery and I didn't receive it apparently the driver came but didn't find anyone and I think that's weird because our shop was open and he never called me ,the only call I got was from head office and they promised to deliver it but came 15:00 there was still nothing. I called and they said they will follow Up. Please go back to the service you had 2years back

0
Replies (2)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply09 Apr 2024, 13:09
Official
Good day Onalenna,

Thank you for reaching out to Ram Hand to Hand Couriers.  I would like to apologize foe the delay of your order as this is totally unacceptable and not a true reflection of what stand for as a company.   We will urgently look into the matter and contact you back as soon as possible.
oH
onalenna H's update09 Apr 2024, 20:48
Reviewer Update
Still waiting for my parcel as all you promise is lies even your driver's don't tell the truth I was promised I'll receive my parcel today but no one called I'm wasting my time by calling you because you don't deliver. If you don't want to be a courier then please close your business instead of this thing you doing