JH
Janine H
1 reviews | Active since Nov 2019
20 Mar 2025, 22:55
Bad service
RAM was supposed to deliver a parcel for a 60th birthday, that is this weekend, today (Thursday). I’ve received a message to say they are on their way. I waited outside to receive my parcel as i have a baby sleeping and did not want the bell to wake her. They never showed. When i got back inside i got 2 missed calls on my phone (obviously they just gave me missed calls) and then a message from them that delivery was unsuccessful as they couldn’t reach me ( i was unavailable?). The parcel will now only be delivered on Monday. I mean really! Will never use them or recommend them to anybody. Terrible service!!!!
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Ram Hand To Hand Couriers's replyOfficial
24 Mar 2025, 07:57 Dear Janine
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will contact you to make arrangements for delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will contact you to make arrangements for delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply24 Mar 2025, 07:57
Official
Dear Janine
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will contact you to make arrangements for delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
we will contact you to make arrangements for delivery
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.