Bad service

I am writing to express my dissatisfaction with the service I have received. My shipment, which was scheduled to be delivered on the 26th, has not yet arrived. I spoke with the driver I had been communicating with that morning, and he informed me that my shipment would be delivered the following day by 10:00 AM. However, I did not receive any correspondence regarding this change, and I had to take it upon myself to investigate the matter. This morning, I called the call center and spoke with a representative named Ntombi, but she was unable to provide me with any assistance.

DHL express must never associate themselves with third party courier like RAM it is tarnishing the brand.

In conclusion, does RAM solely depend on a single vehicle for its operations? In the event of a mechanical failure, will customers experience delays in receiving their shipments?

Stop taking customers for granted!!!