MN
Maria N
1 reviews | Active since Jun 2024
07 Jul 2024, 11:49
Bad Service
We all here expierience the same problem driver do not show up but say he was and also put a time slot. Lately DSTV told met RAM struggle with technical issues it is nonsense they are a bad bad courier service. Telling lies and apologise but nothing become better even when they opologise One star rate is to much though
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
08 Jul 2024, 10:40Dear Maria Nieuwenhuizen
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Can we please get a tracking number ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply08 Jul 2024, 10:40
Official
Dear Maria Nieuwenhuizen
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Can we please get a tracking number ?
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.