Bad service

Ram collected my Router from Supersonic on Wednesday 15/03/2021, it arrived at Centurion at02:51 on Thursday. On Thursday at 09:00 i called RAM only to be told that there was nothing scheduled and it was already late for it to be delivered on Thursday. But was told it will be delivered on Friday. At 08:30 on Friday i called and spoke to Tidy who told me there was nothing planned on the system. I must wait. At 09:30 i called again and spoke to Eliona who said she will write an email for somebody to contact me. At 10:10 i received a call from RAM to schedule delivery for Monday. Which i declined due work commitments. At 15:20 i called RAM to indicate that i will avail myself till 12:00 on Monday the 15th. Till now I've not received my router. Which os still in Centurion and im in the North of Pretoria.