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Replies (5)
Ram Hand To Hand Couriers's replyOfficial
20 May 2020, 10:04Good morning.
We do apologise that you feel like this about Ram.
If you could provide details of the inconvenience you have experienced, we would be happy to resolve it.
Kind regards.
We do apologise that you feel like this about Ram.
If you could provide details of the inconvenience you have experienced, we would be happy to resolve it.
Kind regards.
Ram Hand To Hand Couriers's reply20 May 2020, 10:04
Official
Good morning.
We do apologise that you feel like this about Ram.
If you could provide details of the inconvenience you have experienced, we would be happy to resolve it.
Kind regards.
We do apologise that you feel like this about Ram.
If you could provide details of the inconvenience you have experienced, we would be happy to resolve it.
Kind regards.
LG
Lorenzo G's updateReviewer Update
20 May 2020, 10:47I ordered a Rain simcard on Monday last week and only received it yesterday. Funny enough, I ordered the same simcard for my uncle on Wedneday last week but he got his on Friday last week, I don't understand how.
Worse part is that I go there to collect my sim because I can see they'r taking time to deliver my parcel (I went there at 08:00am). The lady who was assisting me had a bad attitude it was like she swallowed a spider, and so right after I left she didn't upload my documents for rain to have access and RICA my sim. So I waited until 15:00 and decided to contact RAM. I managed to get hold of one of their consultants, and he asked the branch manager to ask that lady to upload my documents.
This all happened in Mthatha, I've been using RAM for quite sometime and I've never had this kind of experience but only now.
My advice is that you don't hire people who don't have the same vision as the brothers who started this business. Don't hire people who only want to work for money.
Be slow to hire and quick to fire.
Worse part is that I go there to collect my sim because I can see they'r taking time to deliver my parcel (I went there at 08:00am). The lady who was assisting me had a bad attitude it was like she swallowed a spider, and so right after I left she didn't upload my documents for rain to have access and RICA my sim. So I waited until 15:00 and decided to contact RAM. I managed to get hold of one of their consultants, and he asked the branch manager to ask that lady to upload my documents.
This all happened in Mthatha, I've been using RAM for quite sometime and I've never had this kind of experience but only now.
My advice is that you don't hire people who don't have the same vision as the brothers who started this business. Don't hire people who only want to work for money.
Be slow to hire and quick to fire.
LG
Lorenzo G's update20 May 2020, 10:47
Reviewer Update
I ordered a Rain simcard on Monday last week and only received it yesterday. Funny enough, I ordered the same simcard for my uncle on Wedneday last week but he got his on Friday last week, I don't understand how.
Worse part is that I go there to collect my sim because I can see they'r taking time to deliver my parcel (I went there at 08:00am). The lady who was assisting me had a bad attitude it was like she swallowed a spider, and so right after I left she didn't upload my documents for rain to have access and RICA my sim. So I waited until 15:00 and decided to contact RAM. I managed to get hold of one of their consultants, and he asked the branch manager to ask that lady to upload my documents.
This all happened in Mthatha, I've been using RAM for quite sometime and I've never had this kind of experience but only now.
My advice is that you don't hire people who don't have the same vision as the brothers who started this business. Don't hire people who only want to work for money.
Be slow to hire and quick to fire.
Worse part is that I go there to collect my sim because I can see they'r taking time to deliver my parcel (I went there at 08:00am). The lady who was assisting me had a bad attitude it was like she swallowed a spider, and so right after I left she didn't upload my documents for rain to have access and RICA my sim. So I waited until 15:00 and decided to contact RAM. I managed to get hold of one of their consultants, and he asked the branch manager to ask that lady to upload my documents.
This all happened in Mthatha, I've been using RAM for quite sometime and I've never had this kind of experience but only now.
My advice is that you don't hire people who don't have the same vision as the brothers who started this business. Don't hire people who only want to work for money.
Be slow to hire and quick to fire.
Ram Hand To Hand Couriers's replyOfficial
20 May 2020, 11:22We sincerely apologise that you have experienced such a service with our branch branch.
This has been escalated to the branch manager and the national customer service manager who will endeavour to remedy such behaviours.
This has been escalated to the branch manager and the national customer service manager who will endeavour to remedy such behaviours.
Ram Hand To Hand Couriers's reply20 May 2020, 11:22
Official
We sincerely apologise that you have experienced such a service with our branch branch.
This has been escalated to the branch manager and the national customer service manager who will endeavour to remedy such behaviours.
This has been escalated to the branch manager and the national customer service manager who will endeavour to remedy such behaviours.
LG
Lorenzo G's updateReviewer Update
20 May 2020, 11:34I'd really appreciate that.
LG
Lorenzo G's update20 May 2020, 11:34
Reviewer Update
I'd really appreciate that.
Ram Hand To Hand Couriers's replyOfficial
20 May 2020, 12:49You are most welcome. Thank you for contacting us on HelloPeter.
Ram Hand To Hand Couriers's reply20 May 2020, 12:49
Official
You are most welcome. Thank you for contacting us on HelloPeter.