1 reviews | Active since Jun 2015
Bad service
On the 12 May 2023 I called to request that I update contact number so r delivery as I was busy tracking my parcel I spoke to a lady am not sure of her name, who clearly did not update the contact because now when I track the parcel I see they have been attempting to deliver and twice already but I never received any call and have been waiting for the delivery. I mentioned that the numbers on the system are for my husband who is currently in DRC and they can’t reach him. I tried logging a complaint but their system keeps kicking me out. I am so angry and disappointed because I called before they attempted any delivery as I was looking at their page tracking my parcel to update the contact but it was not updated yet i was told it has been. I want my parcel delivered today and I want them to call me on *** for delivery and I will give them the tracking numbers for both my parcels. That lady need to be found and apologise
I understand you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable, I know how frustrating this must've been and sincerely apologize for the sub-standard service you’ve received from our personnel and the inconvenience caused.
I have tried to check on our system for a consignment under your name/ surname and have not managed to locate any parcels under your details. Please will you be so kind as to send me your tracking number so I can gladly assist you.
Kind regards, Trae.
I understand you depended on us to deliver your parcel seamlessly as promised and deeply regret that we failed to provide the high standard of service you've expected from us. Customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable, I know how frustrating this must've been and sincerely apologize for the sub-standard service you’ve received from our personnel and the inconvenience caused.
I have tried to check on our system for a consignment under your name/ surname and have not managed to locate any parcels under your details. Please will you be so kind as to send me your tracking number so I can gladly assist you.
Kind regards, Trae.