Bad follow up on reported problem

I have shared a problem we had with the courier making our delivery. Super fast response from the RAM Team and a promise of a call from a Supervisor six days ago, that did not happen. Silence from them?? See response from their Team below.

"Ram Hand To Hand Couriers’s reply 09 Apr 2025 at 07:44 Good day

No need for pictures we will get his full information with your waybill number

I will get the supervisor to give you a ring , we do humbly apologise for the experience received

Thank you

Ram Team"