Bad delivery service

Am supposed to get my parcel on the 22nd monday, when i track it says out for delivery, tuesday still no parcel wednesday(today) still out for delivery but NOTHING. I MEAN THIS IS FRUSTRATING AND WHEN I CALL U WAIT FOR 45MUNITES TO AN HOUR JUST TO HEAR THEM TELLING U, WE CANT GET HOLD OF TGE DRIVER. I SWEAR IF I have to buy something online and RAM is to deliver, i will simple cancel my order....