BAD DELIVERY SERVICE

I DON'T EVEN WANT TO GIVE A RATING AS I AM SO FURIOUS RIGHT NOW!! WE HAVE BEEN WAITING FOR A PARCEL TO BE DELIVERED SINCE FRIDAY THE 5TH OF FEBRUARY WITH NO LUCK. AFTER SPENDING HOURS AND HOURS ON THE PHONE WITH CUSTOMER SERVICES, HOLDING ON FOR 20 MIN PLUS AT A TIME AND PROMISSES THAT THEY WILL PHONE BACK THAT JUST DOES NOT HAPPEN. EVERY SINGLE TIME THAT I PHONE, THE KEEP SAYING THA THE DRIVER CAN NOT BE REACHED ON HIS DEVICE AND THEY WILL HAVE TO GO TO THE OPERATORS AND WILL GET BACK TO ME. ALL EMPTY PROMISES. ALL THE RECORDINGS OF TODAY, THEY HAVE. THEY SHOULD HAVE A LISTEN AT IT AND SEE WHY I AM SOOOO UPSET - AND BELIEVE ME WITH REASON. THIS IS THE MOST "SLAPGAT" SERVICE I HAVE EVER COME ACROSS. YOU WOULD THINK THAT IN THE TIMES WE ARE LIVING RIGHT NOW WITH BUSINESSES GOING DOWN THAT IF A BUSINESS DOES HAVE ANY BUSINESS THAT THEY WOULD TREAT THIS AS PRIORITY. CLEARLY NOT THIS COMPANY. THEY ARE ABSOLUTELY USELESS BEYOND WORDS.