CH
Crystal H
1 reviews | Active since Jun 2024
17 Apr 2026, 17:18
Bad delivery service
What a bad first experience with Ram couriers. Did an online order, delivery is being done by Ram. My delivery address was wrong. I called Edgars and they're confirmed they're have forwarded the correct delivery address to Ram. I evens used the hopeless self service service to amend the delivery address to the correct one. They're then attempted to deliver and said my address is invalid. However bear in mind I used there hopeless selves service WhatsApp platform to amend the address and Edgars forwarded the correct address to them. So since then they're never called again, no email, no sms nothing.
Helpful (0)
Replies (3)0
Replies (3)
Ram Hand To Hand Couriers's replyOfficial
20 Apr 2026, 08:46Good day
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Ram Hand To Hand Couriers's reply20 Apr 2026, 08:46
Official
Good day
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Parcel is out for delivery we will ensure to deliver today
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
CH
Crystal H's updateReviewer Update
20 Apr 2026, 15:09Still no delivery and it is 15:08 already. Only a WhatsApp was sent but no call. Please note we are at home so please tell the courier guys to come up with better lies if delivery fails
CH
Crystal H's update20 Apr 2026, 15:09
Reviewer Update
Still no delivery and it is 15:08 already. Only a WhatsApp was sent but no call. Please note we are at home so please tell the courier guys to come up with better lies if delivery fails
CH
Crystal H's updateReviewer Update
20 Apr 2026, 15:19Delivery came, thank you however won't use you again
CH
Crystal H's update20 Apr 2026, 15:19
Reviewer Update
Delivery came, thank you however won't use you again