Bad delivery progress update

I Ordered a parcel from a telecommunication company, On the 30th of January 2026, the driver phoned me and said that he can not give the page to my mother as I was at work at that time. He assure me that he will return the next day between 8-9am. since then I tried to get hold of RAM but have to stay on the phone for 20 - 30 min. when I eventually got hold of the agent on 4 February 2026, I confirm my parcel number and she said I must stay on the line and it cut off.

I try to chat on Whatsapp but just don't get a response. I also try to change my address but the web site doesn't allow me to.

Their system is not working and the service is very poor. either not enough agents or lack of customer relation.

I need my parcel urgently please