nS
nomalady S
1 reviews | Active since Aug 2020
05 Aug 2020, 18:42
BAD CUSTOMER SERVICE RAM
I am Disgusted over the amount of bad customer service that RAM had to offer i was sent an a sms to expect my Parcel in the 28th of July today its the 5th of august at 6:30. They took my parcel to Durban they said they have re-dicted it called their call centre numerous and they always promise that the driver is coming then when i i track my parcel they say i have provided funny thats the same address i use for all my deliveries and i have NEVER experienced such and through our phone call i give them an alternative number and verify all my details which i use my airtime but they still fail to deliver that time i am told to stay put and await my parcel,returning to the depot with my parcel 4 times,not only am i annoyed i am also frustrated Bad Bad Bad customer serviced Sies!!!
Helpful (0)
Replies (2)0
Replies (2)
Ram Hand To Hand Couriers's replyOfficial
05 Aug 2020, 19:01 We Apologize for the delay in your collection as well as the service you have received this far,. We will contact you directly to remedy the situation.
Thank you
Ram Team
Thank you
Ram Team
Ram Hand To Hand Couriers's reply05 Aug 2020, 19:01
Official
We Apologize for the delay in your collection as well as the service you have received this far,. We will contact you directly to remedy the situation.
Thank you
Ram Team
Thank you
Ram Team
nS
nomalady S's updateReviewer Update
06 Aug 2020, 17:32Dear RAM team think today was worse than all the other days combined, actually you found no remedy to the solution at all I called the call centre First thing in the morning and spoke to Felicia who promised I would get the Parcel fast forward to this afternoon at exactly 4:30 pm I call the call centre cause i saw no sign of my parcel being delivered I spoke to a guy Ntokozo who clarified that my parcel was not being delivered and was a bit cheeky with me so i called him out and requested to Speak to Felicia and his response was i should have said so to begin with,he put me on hold and i held for 12 minutes still and i hung up I called back again but this time i spoke to Nicole who had a bad attitude i requested to speak to Felicia who she claimed she didn't know the later on asked me if i expect Felicia to deliver the Parcel for me,which made me snap cause she made me dumb as hell therefore i asked for her superior she also put me on hold and was gone!!!! I called again and spoke to someone and asked not to be muted she agreed dissipated a bit came back and said her superior wasn't on t he floor she went away again and hung up after that
In case you haven't noticed I have been given bad service from day one I don't get why I should beg for what i paid for i didn't win a competition nor am i a charity case i paid for what i am renting about, which makes me question your as an ethics entity and how you guys train your agents and drivers, As for you, you made a promise to keep me out out of your face and you never followed through very *********** not only are you continuing to make a bad name for yourselves but you are doing the same for RAIN I am lost of words honestly.
In case you haven't noticed I have been given bad service from day one I don't get why I should beg for what i paid for i didn't win a competition nor am i a charity case i paid for what i am renting about, which makes me question your as an ethics entity and how you guys train your agents and drivers, As for you, you made a promise to keep me out out of your face and you never followed through very *********** not only are you continuing to make a bad name for yourselves but you are doing the same for RAIN I am lost of words honestly.
nS
nomalady S's update06 Aug 2020, 17:32
Reviewer Update
Dear RAM team think today was worse than all the other days combined, actually you found no remedy to the solution at all I called the call centre First thing in the morning and spoke to Felicia who promised I would get the Parcel fast forward to this afternoon at exactly 4:30 pm I call the call centre cause i saw no sign of my parcel being delivered I spoke to a guy Ntokozo who clarified that my parcel was not being delivered and was a bit cheeky with me so i called him out and requested to Speak to Felicia and his response was i should have said so to begin with,he put me on hold and i held for 12 minutes still and i hung up I called back again but this time i spoke to Nicole who had a bad attitude i requested to speak to Felicia who she claimed she didn't know the later on asked me if i expect Felicia to deliver the Parcel for me,which made me snap cause she made me dumb as hell therefore i asked for her superior she also put me on hold and was gone!!!! I called again and spoke to someone and asked not to be muted she agreed dissipated a bit came back and said her superior wasn't on t he floor she went away again and hung up after that
In case you haven't noticed I have been given bad service from day one I don't get why I should beg for what i paid for i didn't win a competition nor am i a charity case i paid for what i am renting about, which makes me question your as an ethics entity and how you guys train your agents and drivers, As for you, you made a promise to keep me out out of your face and you never followed through very *********** not only are you continuing to make a bad name for yourselves but you are doing the same for RAIN I am lost of words honestly.
In case you haven't noticed I have been given bad service from day one I don't get why I should beg for what i paid for i didn't win a competition nor am i a charity case i paid for what i am renting about, which makes me question your as an ethics entity and how you guys train your agents and drivers, As for you, you made a promise to keep me out out of your face and you never followed through very *********** not only are you continuing to make a bad name for yourselves but you are doing the same for RAIN I am lost of words honestly.