Bad customer service

I placed an order with a store on 24 December 2021. I received an sms that my order is out for delivery on 31/12/2021. Unfortunately I was not home and delivery was re-arranged for today 3 January 2022. I have been waiting all day for the parcel. The driver called me to confirm address at around 15H00. I confirmed and gave directions. A consultant who refused to give me her name called me around 16H30 to tell me that they will only deliver tomorrow as address is wrong. She was very rude when I pointed out that I gave the right address and the driver confirmed that she is coming. She dropped the call on me without any conclusion. I cannot take time off work to wait for a parcel because the driver is not fami**** with my area. Please fix this. Also train your consultants to speak to customers properly. They are not doing us a favor. We are paying.