BAD CUSTOMER SERVICE AT RAM AND Vodacom

Again... My order for upgrade through Vodacom. This parcel send via Ram for delivery. Sms received just few minutes before delivery. I told driver that im not home,as sms was just received, but can he come following day ..(today). I took time off in morning and even updated the track website about times i woyld be available. Time webt passed 11h0p,no sms or delivery update. I called Vodacom and was told that parcel was released. Gave me a number to call Ram for delivery update. I spoke to a very rude customer service agent called Nkateko who told me that Vodacom has not released parcel for delivery, and i shuld know thst this cpuld take another day or 2 for this ipdate to reflect on Rams system.. I told him abt my arrangement with the driver and me taking time off to wait for the parcel,which i can't do again.. His response was "if you cant wait for the parcel ,you can just go to work mam".. Cos we will not release this parcel until we receive this update from Vodacom.. Alot was exchanged with Nkateko and i cant believe Ram has such individuals on their emply..arguing about the sms that was send out at 08h00 already,and they cabt take responsibility if i received it late...eyc etc .. Bottom line..Nkateko dont know how to speak to customers... I called Vodacom again,asking them why i was not told about this delay,and the rude encounter with Nkateko.. This agent apologized and escalated this to manager for a fast update to Ram.. Like i said on my previous review.. I have been with Vodacom for mor then 15years i think.but i always receive bad treatment upon me upgrading.. Its indeed annoying that the only quick response I get from them is when I write a bad review..!! Then the make use of a courtier company who is equally irresponsible and no customer service etiquette at all!! Im soooo dissapointed!!!