Bad customer service and delivery

I had to hold 59min to be able to get a response from the customer service, I was assisted by a lady called Genine and she was not helpful at all and when requesting her surname so that I can report the issue that I'm facing she refused. She gave me the complaints department and in all times she would be quite.

The issue that I have is that on the 9th Dec I got a call from ram that they on their way to deliver, I told the guy that the address is the work address and him calling at 6pm I will not be at work so could he either leave it at the security or bring it to where I am. His response was that he can't leave it at the security as he needs my signature and he can't come to me as he can only go to the address given on the waybill. He than stated that since I knock off at 2pm he will arrange for the following day delivery so I agree.

But now it's 2:25pm still no delivery, and it's now said it will be sent out only Wednesday, even though I asked for it to arrive early as the late delivery doest work because it's stated on the site 8am to 5pm but it was after 6pm that the delivery was still on way.

How do we solve issues like these? No solution was given and no empathy was shown. With the silence she gave me made me more frustrated than ever.