1 reviews | Active since Dec 2011
Bad customer service all the way
04/07 I received a message from Ram promising a delivery . Guess what it didnt happen . 05/07 reciecived another message promising to deliver . Again no delivery . Iater on the 5th i then decided to follow up on the delivery .
I had to call them 3 times before someone answered my call , Second call someone answered then dropped my call , when they finally answered i was told that thier driver was involved in an accident thats why they couldnt deliver , Second story on the same day I was also told my address is wrong . No one bothered to call me and explain to me that the driver was or is in an accident therefore they cant deliver , Secondly if the address was wrong then surely the driver would have called me or someone could have called me . 08/07 again another message promising a delivery and yet again no show and no phone call. This just ridiculous. This is not the first time i am getting this kind of service from Ram and I doubt it will be my last
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please confirm your delivery address , as the driver seems to be having an issue .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Please confirm your delivery address , as the driver seems to be having an issue .
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.