Bad customer service

Good Afternoon

I am so disappointed in the service i received last week so Im a Avon rep and placed my order on Saturday the 1st of May the turn around time for delivery is 4 to 5 days. On Friday the 7th i received a sms 2 say my order will be delivered during the cause of the day however when it came 2 16h00 still no parcel was delivered. I then called the call centre @ 16h30 and asked the agents who answered if my order will be delivered and she then called the driver who was on the route and he confirmed he wil be the at 17h30 but yet again nothing. On Saturday Morning i went and track ny parcel it showed "Unavailable Home /Call no Answer" well then i was really Upset due to the fact that is all Lies i had someone whole day at home and no miss calls on my call. I then again call the Call centre only 2 find out the driver had to much work and was not able to deliver my parcel. I then wanted 2 speak 2 management but no one was available 2 speak 2 me and was told i would get a call 1st thing monday mornings but stil nothing. This box was all orders for Mother's day i placed my order early enough 2 get delivered on time but no.