Bad customer service

I’m not happy with how your drivers are treating me nor clients lately regarding the delivery,the driver called me for a meet up and I missed the call and within a minute I called and they said they are already 5km away and then we agreed they come back and where they’ll meet me 2min I called again to ask where or how far they were and told me they were there and couldn’t see me and asked them why they couldn’t call if they didn’t see me and said I must get a taxi to where they were and I didn’t have money for a taxi fee and a bit later I got an email saying delivery failed and never responded to my calls anymore.i don’t know if that’s how they treat everyone and even the head office could not help me either,I’m furious with the treatment