NS
Nonhlanhla S
1 reviews | Active since Apr 2015
03 Dec 2024, 14:42
bad customer service
i have receive an email from ram that says they have faild to delivery cause i was unavailable.this is bad customer service because no one called me but now you are lying about your delivery my phone number is on the order bt no one bothered to call me.and today i have tried to call to change delivery address because i went back to work i called Ram the rep who was assisting me got cut off while assisting by never bothered to notify me if the change of address was successsful or not and no one is answering the calls now.my order is CB***
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Replies (3)
Ram Hand To Hand Couriers's replyOfficial
03 Dec 2024, 14:49 Dear Nonhlanhla Sindane
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Address has been changed successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Address has been changed successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply03 Dec 2024, 14:49
Official
Dear Nonhlanhla Sindane
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Address has been changed successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Address has been changed successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
NS
Nonhlanhla S's updateReviewer Update
04 Dec 2024, 09:31when will i receive my order when i trace it on your system it doesn't show tracking number: CB***
NS
Nonhlanhla S's update04 Dec 2024, 09:31
Reviewer Update
when will i receive my order when i trace it on your system it doesn't show tracking number: CB***
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 09:34Parcel is still in our Hub we will dispatch
Ram Hand To Hand Couriers's reply04 Dec 2024, 09:34
Official
Parcel is still in our Hub we will dispatch