Bad Customer service!!!

I don't understand why your delivery driver had to wake me up early in the morning as if he's doing the delivery in few minutes. Why do I have to wait the whole day to get my delivery as if I don't have other things to do? Your driver doesn't even know the location, he asked to meet me at the police station for delivery, why is that? I have not received my parcel until now he said he's coming half 1 now it's past 2 already, where is he