Bad courier service

I took out a cellphone contract with a service provider that uses RAM hand to hand for delivery... what a nightmare!! The delivery guy came for a timeous delivery but as I am not working at the front desk and I need to be contacted to come for collection (takes 30 sec) he refused to wait said he will return, and he never did!!! He told RAM it's the wrong adress and such nonsense!! Now just to get hold of the right people at RAM is a story of it's own, every time they put me through to a different person... when they call me as soon as I answer they drop the call (happened 3 times) and now delivery will only be made tomorrow or next week because of one guys attitude! Realy unexceptable!!