NM
Nolubabalo M
1 reviews | Active since Aug 2019
02 Aug 2024, 11:30
Bad Bad poor service
My parcels were Dispatched for delivery 5days ago. The driver did not deliver and did not bother to contact me. I called their offices; an operator assured me it Will be delivered. Nothing happened. Yesterday I got another notification about my order being out for delivery. I waited all day and even called them again. A different operator promised me again that it will definitely be delivered, today when I checked on their website it was returned to sender and nobody called me back to confirm delivery. What a Horrible service, they should not be counted on for quality service.
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Ram Hand To Hand Couriers's replyOfficial
05 Aug 2024, 09:40Dear Nolubabalo Beauty Matsoboyana
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has exceeded delivery attempts and is returning back t your service provider
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply05 Aug 2024, 09:40
Official
Dear Nolubabalo Beauty Matsoboyana
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Unfortunately your parcel has exceeded delivery attempts and is returning back t your service provider
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.