Bad bad customer service!

I'm utterly disgusted by the way your agents treat customers.

I ordered a simcard on rain on the 12th of July 2020. I got a confirmation email the very same day.

The next day I got an email from RAM providing me with my order number. I was then able to track my order.

I saw that the order was received somewhere here in Cape Town. None the less, I kept on tracking the order and then five days later I still had not received anything.

I decided to call. I got through to a gentlemen that assured me that I'd receive my order just that there is a bit of a glitch because of the lock down. I understood. I have two cellphones and I knew that they might not be able to reach on the one, so I gave them an alternative cellphone number which is always on.

He then told me that one of your agents would call to arrange delivery. No one called.

Fast-forward to yersterday. I'm now getting really annoyed because I haven't been able to do my day to day errands because I have to stay at home and Wait for your guys to deliver.

The lady I spoke to yersterday assured me that I would receive my simcard today.

I have now been waiting and I started to get a bit worried.

I called and I got through to a lady who then said you guys tried to contact me. I then asked the lady why I wasn't called on my second cellphone. The number your agent captured on the system was not captured correctly!

She then tells me that there is no evidence that I called yersterday. The reason why you guys are taking long to deliver is because of the area I live in.

I then tell her that this is getting out of hand and it's a huge inconvenient for me. I ask to speak to a manager. Like a typical call center agent, your agent drops the phone on me!

I've got things to do. I can not sit and wait for an addition 5 odd days waiting for your guys to deliver my simcard that I payed for with no troubles whatsoever!

I then decide to call again. I get through to another agent who also decided to drop the phone on me.

Guys if you all are not going to deliver my simcard please return it back to "Rain" so that I can be refunded my money!

Your agents are so unprofessional.

It's just a simcard for Christ's sake. How hard can it be for an item as small as a simcard to be delivered on time?

I am ****ed to the God's and back! Your service sucks!!!!!