Bad attitude on driver and bad service
Our parcel was scheduled for delivery on Tuesday 5 October when the driver phoned said he is at the adress he didn't wanted to 2 minutes for us to bring the original ID and yet we phoned the driver asking can he drop off the parcel by the the he passes here again he said its fine. That afternoon no parcel delivery! On Wednesday 0 October I phoned RAM asking can we schedule the delivery for that day they said no problem they arranged delivery. That afternoon no delivery. Phoned them today on 7 October asking for delivery for today as we need the parcel before this weekend, they said they will arrange delivery for today, so hopefully it will come otherwise we will take further steps with this courier services. And the driver had a very bad attitude as well.
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Replies (12)0
Replies (12)
Ram Hand To Hand Couriers's replyOfficial
07 Oct 2021, 10:51Hi Erika.
Please provide to us the tracking number for your parcel so that we follow-up on your delivery arrangement.
We do apologise for the delayed delivery of your parcel and the experience you had with the delivery service.
Kind regards.
Please provide to us the tracking number for your parcel so that we follow-up on your delivery arrangement.
We do apologise for the delayed delivery of your parcel and the experience you had with the delivery service.
Kind regards.
Ram Hand To Hand Couriers's reply07 Oct 2021, 10:51
Official
Hi Erika.
Please provide to us the tracking number for your parcel so that we follow-up on your delivery arrangement.
We do apologise for the delayed delivery of your parcel and the experience you had with the delivery service.
Kind regards.
Please provide to us the tracking number for your parcel so that we follow-up on your delivery arrangement.
We do apologise for the delayed delivery of your parcel and the experience you had with the delivery service.
Kind regards.
's updateReviewer Update
07 Oct 2021, 11:25Good day
Please see the waybill numbee
K280591
Thank you
Please see the waybill numbee
K280591
Thank you
's update07 Oct 2021, 11:25
Reviewer Update
Good day
Please see the waybill numbee
K280591
Thank you
Please see the waybill numbee
K280591
Thank you
Ram Hand To Hand Couriers's replyOfficial
07 Oct 2021, 12:16Note the tracking number provided incorrect, incomplete or invalid.
Ram Hand To Hand Couriers's reply07 Oct 2021, 12:16
Official
Note the tracking number provided incorrect, incomplete or invalid.
's updateReviewer Update
07 Oct 2021, 12:30K***
's update07 Oct 2021, 12:30
Reviewer Update
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's updateReviewer Update
07 Oct 2021, 12:31Please see below
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's update07 Oct 2021, 12:31
Reviewer Update
Please see below
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's updateReviewer Update
07 Oct 2021, 12:31The way Bill number is
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Thank you
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Thank you
's update07 Oct 2021, 12:31
Reviewer Update
The way Bill number is
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Thank you
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Thank you
Ram Hand To Hand Couriers's replyOfficial
07 Oct 2021, 13:11Tracking suggests that you have made a cancellation yesterday. It states you were contacted for delivery arrangements and you asked for the parcel to be returned back to the sender, Vodacom.
Ram Hand To Hand Couriers's reply07 Oct 2021, 13:11
Official
Tracking suggests that you have made a cancellation yesterday. It states you were contacted for delivery arrangements and you asked for the parcel to be returned back to the sender, Vodacom.
Ram Hand To Hand Couriers's replyOfficial
07 Oct 2021, 13:17Who does this parcel belong to?
Ram Hand To Hand Couriers's reply07 Oct 2021, 13:17
Official
Who does this parcel belong to?
's updateReviewer Update
07 Oct 2021, 13:28Yet did we phone Vodacom I did phone you guys yesterday for reschedule for delivery for yesterday and even for today as well.
If we won't receive our package tomorrow as we do need before the weekend, we won't hesitate to take any further steps. The package belongs to my husband so please make sure that the package gets delivered tomorrow.
Thank you
If we won't receive our package tomorrow as we do need before the weekend, we won't hesitate to take any further steps. The package belongs to my husband so please make sure that the package gets delivered tomorrow.
Thank you
's update07 Oct 2021, 13:28
Reviewer Update
Yet did we phone Vodacom I did phone you guys yesterday for reschedule for delivery for yesterday and even for today as well.
If we won't receive our package tomorrow as we do need before the weekend, we won't hesitate to take any further steps. The package belongs to my husband so please make sure that the package gets delivered tomorrow.
Thank you
If we won't receive our package tomorrow as we do need before the weekend, we won't hesitate to take any further steps. The package belongs to my husband so please make sure that the package gets delivered tomorrow.
Thank you
Ram Hand To Hand Couriers's replyOfficial
07 Oct 2021, 16:07Your husband asked us to return the parcel back to Vodacom.
Ram Hand To Hand Couriers's reply07 Oct 2021, 16:07
Official
Your husband asked us to return the parcel back to Vodacom.
's updateReviewer Update
07 Oct 2021, 20:58Because of your driver that is very rude over the phone, as I did contact you guys saying the parcel must be delivered where everything was sorted out with Vodacom. I will not use RAM couriers for my business and will definitely not recommend your services to anyone if your drivers are rude with the people.
's update07 Oct 2021, 20:58
Reviewer Update
Because of your driver that is very rude over the phone, as I did contact you guys saying the parcel must be delivered where everything was sorted out with Vodacom. I will not use RAM couriers for my business and will definitely not recommend your services to anyone if your drivers are rude with the people.
Ram Hand To Hand Couriers's replyOfficial
08 Oct 2021, 08:36The parcel is dispatched for delivery today to your address.
The matter has been escalated to the hub management team and the courier is advised to ensure that the delivery delivery is in accordance and respect.
The matter has been escalated to the hub management team and the courier is advised to ensure that the delivery delivery is in accordance and respect.
Ram Hand To Hand Couriers's reply08 Oct 2021, 08:36
Official
The parcel is dispatched for delivery today to your address.
The matter has been escalated to the hub management team and the courier is advised to ensure that the delivery delivery is in accordance and respect.
The matter has been escalated to the hub management team and the courier is advised to ensure that the delivery delivery is in accordance and respect.