1 reviews | Active since Oct 2014
Bad and unreliable service
I was expecting a parcel today, only to receive a phone call from the driver asking if the address is a home residence or office building. My address is a home residence and he was in Pretoria and not JHB South. The address that I checked on their site, was the correct street address, but then there was an added "Business park" at the end of the despatch address. I have no idea how they got that address. The parcel was needed tonight as a gift. I have been unable to get hold of anyone at Ram. I have left numerous whatsapp messages for an agent to call me back and I have filled out numerous complaint forms on their website and still I have had nobody contact me. I feel it is bad and unreliable service. Below is their message on the website, which is a load of *******. 08:20 OUT FOR DELIVERY IN Pretoria. 13:01 RAMMobile NonDelivery - Unavailable - Home - Address Query and contact not available telephonicaly.
please be advised address was captured incorrectly by your service provider but we did manage to amend it , we will redirect your parcel to the servicing hub and ensure we deliver as quick as possible
Thank you
please be advised address was captured incorrectly by your service provider but we did manage to amend it , we will redirect your parcel to the servicing hub and ensure we deliver as quick as possible
Thank you
Your response is a lie. My service provider had the correct address, as I checked it. It is now a WEEK LATER and I still don't have my parcel. On the whatsapp group, my parcel arrived at the dispatch hub on 29/12 at 9.27am. Today it arrived at the dispatch hub at 8.32am. Please explain, how it was received at the dispatch on 2 different days and still not delivered? Those items were a Christmas present for this Christmas not next years Christmas. If I order items on line again and the Courier is Ram - I will rather shop from another provider rather than use your services.
Your response is a lie. My service provider had the correct address, as I checked it. It is now a WEEK LATER and I still don't have my parcel. On the whatsapp group, my parcel arrived at the dispatch hub on 29/12 at 9.27am. Today it arrived at the dispatch hub at 8.32am. Please explain, how it was received at the dispatch on 2 different days and still not delivered? Those items were a Christmas present for this Christmas not next years Christmas. If I order items on line again and the Courier is Ram - I will rather shop from another provider rather than use your services.