Awful service. Incompetence and lies.

I ordered essential skincare products from Dermalogica over a week ago, but nothing has arrived yet.

I received an SMS stating that the package was out for delivery yesterday (28 April), but they failed to deliver, because I apparently was not at home - which is a lie. I was at home the whole day, no one called and no one rang the bell.

Following morning I made a call to RAM to enquirer about my package. The consultant assured me that delivery would be made that very same day. Later on during that day, I call again and asked to be put in contact with the driver, thinking maybe he is not sure about the address (there’s a history of some drivers having difficult locating my residence). Consultant tried to get ahold of the driver, but to no avail. So instead she left a message asking the driver to please call me as soon as he can. An hour goes by, nothing happens.

I just so happened to be standing on my balcony when I saw RAM’s delivery van drive right past my place. Tried calling again, but was put on hold for almost 20 min. Basically, no delivery was made. No explanation. No apology.

Third day, same story. Received an SMS alert saying package is out for delivery and nothing has arrived. I have tried calling the call center - no answer. No package in sight, just vibes (and incompetence)