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naseema S
1 reviews | Active since May 2015
04 Dec 2024, 08:40
awful customer service
terrible experience with a delivery to durban. The system says he came home but no one called, no one hooted and they just left. now trying to call RAM to reschedule a delivery is an absolute nightmare. Dermastore should use another company for their deliveries going forward.
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Replies (2)
Ram Hand To Hand Couriers's replyOfficial
04 Dec 2024, 09:37 Dear Naseema Sayed
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will dispatch tomorrow as per future delivery date given to us
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will dispatch tomorrow as per future delivery date given to us
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply04 Dec 2024, 09:37
Official
Dear Naseema Sayed
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will dispatch tomorrow as per future delivery date given to us
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We will dispatch tomorrow as per future delivery date given to us
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
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naseema S's updateReviewer Update
05 Dec 2024, 18:48I have still not received a call for my delivery and it was supposed to come by five pm today. This is really becoming irritating. I am going to lodge a complaint with detmastore
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naseema S's update05 Dec 2024, 18:48
Reviewer Update
I have still not received a call for my delivery and it was supposed to come by five pm today. This is really becoming irritating. I am going to lodge a complaint with detmastore