1 reviews | Active since Aug 2022
AWFUL couriers - nothing works: drivers, customer care or website
RAMs logistics have become an utter mess. The package was originally collected on Monday 05/01 at 9am - driver made first attempt to deliver yesterday just before 5pm after waiting for the ENTIRE day (and it has taken 3 days to get 1km from CPT - it's insane).
Driver called me and I called him back as I had to go out - I asked him where he was and he just hung up the phone and has refused to answer any more calls. I have tried to log the issue several times via WhatsApp and then logged a complaint on their website and NOTHING works. Supplier has reached out and apparently they will now only deliver on Monday 12/01. It will have taken 7 days to travel less than 100km.
I will avoid buying goods from companies who use RAM as their logistics partner in future.
AVOID this courier - ratehr work through
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
delivery will be arranged tomorrow as we only service your area Tuesday and Thursday
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
delivery will be arranged tomorrow as we only service your area Tuesday and Thursday
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,