Avoid using this company, please.

Hi, sent this to your (RAM) website's customer service message, was told it failed because I failed the captcha that isn't present on your website. Please use real humans to make your websites instead of AI.

The message was as follows:

Sent detailed address and delivery instructions to FNB/Digital Planet for a parcel to be delivered by you. Got confirmation that it was coming today, checked tracker all day. Status changed from out for delivery to delivery failed without a single attempt to contact me. No RAM truck came to the address (I have full view on the street and parking lot and was sat there with no breaks). After lodging a complaint with FNB and Digital Planet I got a call from you that rang for 1 second. I called back and the phone was hung up on me as soon as it started ringing.

This parcel is still listed as being meant for delivery by the 8th of January.

I have exact timestamps for everything listed here and can provide screenshots or proof as needed.