LZ
Lucy Z

1 reviews | Active since Dec 2012

21 Jun 2025, 08:35

Avoid RAM Hand to Hand Couriers at All Cost

*1/5 Stars - Avoid RAM Hand to Hand Couriers at All Costs*

I am currently having a nightmare experience with RAM Hand to Hand Couriers, and I must warn others to steer clear of them. Despite the driver claiming they tried to contact me, I never received a single phone call - not even a missed call. I, on the other hand, attempted to reach them five times, leaving messages and being promised callbacks that never came.

The lack of communication and customer service is staggering. The driver informed me that they had attempted delivery twice, but without any prior contact or follow-up, I am left waiting and wondering. What's even more infuriating is the attitude displayed by the staff, making it seem like they're doing you a favor and somehow, you're indebted to them.

To add insult to injury, I am still waiting for my parcel, which I desperately need. The urgency of my situation has only been exacerbated by their ineptitude.

The complete disregard for customer communication and service is unacceptable. I would not recommend RAM Hand to Hand Couriers to my worst enemy. It's appalling that companies continue to use their services. Save yourself the frustration and look elsewhere.

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Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply23 Jun 2025, 10:53
Official
Dear Lucy van Zyl 
 We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed. 
 Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Your parcel will be dispatched today and we will ensure delivery takes place today 

 
 We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
 Once again we humbly apologize and appreciate your patience and understanding.
 
 Sincerely, 
 RAM Team.