DM
Duncan M
1 reviews | Active since Jan 2022
11 Oct 2022, 11:23
AVOID RAM
SHOCKINGLY BAD!!! Ram has failed twice to deliver my Parcel, I have even volunteered to go and fetch it Ram refuses. I needed it by COB yesterday for a presentation today ( obviously that couldn't happen as Ram still has it!) the deadline for the presentation is Tomorrow so I need it by Close odf business today! I have phone multiple time and been placed on hold for periods of 20mins to get to supervisors who still can't/ won't assist
Helpful (0)
Replies (8)0
Replies (8)
Ram Hand To Hand Couriers's replyOfficial
11 Oct 2022, 11:26Good day.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
Kindly provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
Kindly provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time
Best regards,
Ram Hand To Hand Couriers's reply11 Oct 2022, 11:26
Official
Good day.
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
Kindly provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time
Thank you for contacting RAM HAND-TO-HAND Couriers.
We are so sorry to hear that you've had negative experience with our service. Please accept our sincerest apologies for the inconvenience and frustration this has caused you.
Kindly provide us with the tracking number of your parcel so we can assist and have your parcel delivered to you at the soonest possible time
Best regards,
DM
Duncan M's updateReviewer Update
11 Oct 2022, 11:30TARG03-***5
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DM
Duncan M's update11 Oct 2022, 11:30
Reviewer Update
TARG03-***5
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DM
Duncan M's updateReviewer Update
11 Oct 2022, 11:31and I wonder why the reputation of Ram looks like this...over 3k negative reviews
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DM
Duncan M's update11 Oct 2022, 11:31
Reviewer Update
and I wonder why the reputation of Ram looks like this...over 3k negative reviews
image.png 51.32 KB
image.png 51.32 KB
DM
Duncan M's updateReviewer Update
11 Oct 2022, 11:32targ03-
***5
***5
DM
Duncan M's update11 Oct 2022, 11:32
Reviewer Update
targ03-
***5
***5
DM
Duncan M's updateReviewer Update
11 Oct 2022, 11:34TARG03-zero zero zero zero zero zero 25
DM
Duncan M's update11 Oct 2022, 11:34
Reviewer Update
TARG03-zero zero zero zero zero zero 25
DM
Duncan M's updateReviewer Update
11 Oct 2022, 14:46Thanks for your response
DM
Duncan M's update11 Oct 2022, 14:46
Reviewer Update
Thanks for your response
Ram Hand To Hand Couriers's replyOfficial
12 Oct 2022, 08:22 Thank you very much for your feedback.
I have tracked your parcel and tracking reflect that the order has been delivered and received, see below.
2022-10-11 17:46 | RAMMobile Delivered | | MTHETHWA, JABULANE | DBN | | RAMMobile Delivered - RECEIVED BY MACLEOD MACLEOD | Delivered
I have tracked your parcel and tracking reflect that the order has been delivered and received, see below.
2022-10-11 17:46 | RAMMobile Delivered | | MTHETHWA, JABULANE | DBN | | RAMMobile Delivered - RECEIVED BY MACLEOD MACLEOD | Delivered
Best regards,
Ram Hand To Hand Couriers's reply12 Oct 2022, 08:22
Official
Thank you very much for your feedback.
I have tracked your parcel and tracking reflect that the order has been delivered and received, see below.
2022-10-11 17:46 | RAMMobile Delivered | | MTHETHWA, JABULANE | DBN | | RAMMobile Delivered - RECEIVED BY MACLEOD MACLEOD | Delivered
I have tracked your parcel and tracking reflect that the order has been delivered and received, see below.
2022-10-11 17:46 | RAMMobile Delivered | | MTHETHWA, JABULANE | DBN | | RAMMobile Delivered - RECEIVED BY MACLEOD MACLEOD | Delivered
Best regards,
DM
Duncan M's updateReviewer Update
12 Oct 2022, 09:14Yes it was only delivered after I managed to get hold of your NIGHT **** OPERATIONS MANAGER (he and the staff that he put me thru to in the DBN Control Room were GREAT! Ram should really hire more people like this!!) They managed to do in 15 minutes what your support staff and their "SUPERVISORS" couldn't or wouldn't do in 2 days!!! The courier van was in Ballito that afternoon and your supervisors refused to get them to try another delivery (the delivery address is on the WAY TO THE DURBAN HUB!) The contact number on the parcel was still incorrect (I had spent 2 days correcting Ram's support staff and asking to please put the correct number on it) the poor delivery guys had no clue that it was not the correct number, so you Support staff obviously had not bothered to update it. In the 2 days I have spent on the phone to your customer care staff I noticed a few things you might want to take note of...
1: Your staff never call back after saying they will (exception for Derrick your NIGHT **** OPERATIONS MANAGER).
2: I've had support staff including supervisors blatantly lie to me and just hang up.
3: The staff that I have delt with do not care or have any sense of pride in what they do, they don't care if it hurts Ram's image or reputation... for them it's just a job. This is not just my opinion have a look at your helloPeter reviews and see how many of them refer to lack of support!
Once you get past the poor support (nearly impossible) and start talking to people like Derrick, Mo and Bigboy, your whole image of Ram changes! Suddenly you are dealing with people who are willing to help and put you through to who can and do help you!
It took less than 5 minutes from dealing with Derrick to getting a call from DBN Control Room (who I had been refused to be put through to for 2 days) followed by a call from the driver whose number Ram would not provide (understandable for security reasons) but they were unaware until the control room informed them that it was the incorrect contact number!
I will end off with 2 questions that I really would like an answer to:
1) WHY do I have to get hold of your NIGHT **** OPERATIONS MANAGER before I get assistance?
2) WHAT should I have done differently in the last 2 days dealing with support staff and their supervisors + Ram's chatbot
1: Your staff never call back after saying they will (exception for Derrick your NIGHT **** OPERATIONS MANAGER).
2: I've had support staff including supervisors blatantly lie to me and just hang up.
3: The staff that I have delt with do not care or have any sense of pride in what they do, they don't care if it hurts Ram's image or reputation... for them it's just a job. This is not just my opinion have a look at your helloPeter reviews and see how many of them refer to lack of support!
Once you get past the poor support (nearly impossible) and start talking to people like Derrick, Mo and Bigboy, your whole image of Ram changes! Suddenly you are dealing with people who are willing to help and put you through to who can and do help you!
It took less than 5 minutes from dealing with Derrick to getting a call from DBN Control Room (who I had been refused to be put through to for 2 days) followed by a call from the driver whose number Ram would not provide (understandable for security reasons) but they were unaware until the control room informed them that it was the incorrect contact number!
I will end off with 2 questions that I really would like an answer to:
1) WHY do I have to get hold of your NIGHT **** OPERATIONS MANAGER before I get assistance?
2) WHAT should I have done differently in the last 2 days dealing with support staff and their supervisors + Ram's chatbot
DM
Duncan M's update12 Oct 2022, 09:14
Reviewer Update
Yes it was only delivered after I managed to get hold of your NIGHT **** OPERATIONS MANAGER (he and the staff that he put me thru to in the DBN Control Room were GREAT! Ram should really hire more people like this!!) They managed to do in 15 minutes what your support staff and their "SUPERVISORS" couldn't or wouldn't do in 2 days!!! The courier van was in Ballito that afternoon and your supervisors refused to get them to try another delivery (the delivery address is on the WAY TO THE DURBAN HUB!) The contact number on the parcel was still incorrect (I had spent 2 days correcting Ram's support staff and asking to please put the correct number on it) the poor delivery guys had no clue that it was not the correct number, so you Support staff obviously had not bothered to update it. In the 2 days I have spent on the phone to your customer care staff I noticed a few things you might want to take note of...
1: Your staff never call back after saying they will (exception for Derrick your NIGHT **** OPERATIONS MANAGER).
2: I've had support staff including supervisors blatantly lie to me and just hang up.
3: The staff that I have delt with do not care or have any sense of pride in what they do, they don't care if it hurts Ram's image or reputation... for them it's just a job. This is not just my opinion have a look at your helloPeter reviews and see how many of them refer to lack of support!
Once you get past the poor support (nearly impossible) and start talking to people like Derrick, Mo and Bigboy, your whole image of Ram changes! Suddenly you are dealing with people who are willing to help and put you through to who can and do help you!
It took less than 5 minutes from dealing with Derrick to getting a call from DBN Control Room (who I had been refused to be put through to for 2 days) followed by a call from the driver whose number Ram would not provide (understandable for security reasons) but they were unaware until the control room informed them that it was the incorrect contact number!
I will end off with 2 questions that I really would like an answer to:
1) WHY do I have to get hold of your NIGHT **** OPERATIONS MANAGER before I get assistance?
2) WHAT should I have done differently in the last 2 days dealing with support staff and their supervisors + Ram's chatbot
1: Your staff never call back after saying they will (exception for Derrick your NIGHT **** OPERATIONS MANAGER).
2: I've had support staff including supervisors blatantly lie to me and just hang up.
3: The staff that I have delt with do not care or have any sense of pride in what they do, they don't care if it hurts Ram's image or reputation... for them it's just a job. This is not just my opinion have a look at your helloPeter reviews and see how many of them refer to lack of support!
Once you get past the poor support (nearly impossible) and start talking to people like Derrick, Mo and Bigboy, your whole image of Ram changes! Suddenly you are dealing with people who are willing to help and put you through to who can and do help you!
It took less than 5 minutes from dealing with Derrick to getting a call from DBN Control Room (who I had been refused to be put through to for 2 days) followed by a call from the driver whose number Ram would not provide (understandable for security reasons) but they were unaware until the control room informed them that it was the incorrect contact number!
I will end off with 2 questions that I really would like an answer to:
1) WHY do I have to get hold of your NIGHT **** OPERATIONS MANAGER before I get assistance?
2) WHAT should I have done differently in the last 2 days dealing with support staff and their supervisors + Ram's chatbot