Arrogant rude and dishonest staff

K*** I have a Vodacom order which they called to offer via 3rd party as Vodacom says avoiding to take responsibility,the order was initially captured incorrectly by an agent of elite mobile,i then got contacted by eleite mobile advising last week Friday when the order was supposed to arrive the Wednesday same week,and she advised that they need street names and I advised meadowlands does not have a street names and they need alternative address,i then provide my Mothers address which is 190 Panorama drive Constantia kloof in Roodepoort, and then it was confirmed parcel was going to be delivered as I was tracking the parcel on the 17 of 12/2020 I check check online with ref K*** and system advised that parcel was sent for delivery i then immediately contacted ram on +27 (65) *** and the lady I spoke to advised that she can see the at the Sms was not sent and she apologise for inconvenience caused and she will advised the driver to delay for an house 30min later i then got a call from +***2 and the lady spoke and asked me to hold on and a guy answered and confirmed if I was Kamohelo Michael Maota i then confirm same and he advised he is from ram with the parcel and I advised him that the is a lady which I spoke to from ram she had advised she was going to communicate with you guys as I’m a field agent and self employed so I work in different areas every day so I was already out but I will be at home after 1 hour the guy advised I must call when I’m home at about 11:30 i then called the number back and same lady(Tumi) answered and advised the driver was at Flora Center which is like about 15min from my house and she confirmed who’s address is that and I said this is my mothers address which I’m using but the initial address in meadowlands you where unable to delivery as ram advised there was no street names which I found strange coz this is not my first order for delivery I even gave them the nearest land mark but still they refused to delivery same day and advised.after the call from Tumi i then received a call from A Colen and he queried same address and I told him I don’t understand why I’m I being questioned about delivery address as this is my alternative address that my bank statements has because you as ram advised you could not delivery to meadowlands due to no street names when it’s a known fact that zone 9 has no street names,and Colen advised he apologies for the inconvenience he will speak to the driver to come around we waited up until 1pm and I contacted Tumi back and after six attempts she took the call from and I asked her since you said the driver was at Flora Center he has not arrived and no 2 I do not understand why you called Colen to query the address when you have a wable with delivery address and I’m going to report this because I have been calling you from half 12 and you ignored the calls and she confirmed I can report with pleasure and she will provide me with her employee no and I advised I don’t need it at this time ram can check when I complain ,I then called precious from Vodacom who took the time to resolve the issue out of so many ppl I spoke to she put me through to elite mobile (3rd party) as I wanted to cancel and my call got cut off and she called me back and advised that Ram has put and incorrect feedback on the system to advise as if Vodacom still needs to confirm the order again and she advised she will try and speak to ram to check if they can deliver and she advised she has spoken to Buhle from ram and they promised to delivery tomorrow as there is nothing they can do.

I’m extremely disgusted with the level of service received from ram to say the least it’s unfortunate that a client can be so inconvenienced this parcel has now taken almost 3 weeks to be delivered because of such incompetence,and arrogance from staff members as I’m sending this post I will be looking for an alternative service province Colen/Tumi/Ram can have the parcel they can pay the monthly subscription. This is why parcels get lost in transit it’s because of dishonest staff member how can you advise that they still need to confirm my address unless you want the parcel to eventually get lost Sms notification only sent hours later.