LC
Lmr C
1 reviews | Active since Jun 2019
05 Oct 2021, 15:58
Appalling service yet again.
They are at my gate and are refusing to give the parcel.
Helpful (0)
Replies (6)0
Replies (6)LC
Lmr C's updateReviewer Update
05 Oct 2021, 16:31Most pathetic, rude and unprofessional service
LC
Lmr C's update05 Oct 2021, 16:31
Reviewer Update
Most pathetic, rude and unprofessional service
Ram Hand To Hand Couriers's replyOfficial
05 Oct 2021, 17:00Good day Cetywayo.
Tracking shows that the you requested a Change Of Address as the suburb name is different from the one we have. Were you advised of the COA process for Vodacom parcels?
Please advise what the courier said to not deliver the parcel to you when they were at your gate.
We need to investigate as to why the parcel could not be delivered today.
Kind regards.
Tracking shows that the you requested a Change Of Address as the suburb name is different from the one we have. Were you advised of the COA process for Vodacom parcels?
Please advise what the courier said to not deliver the parcel to you when they were at your gate.
We need to investigate as to why the parcel could not be delivered today.
Kind regards.
Ram Hand To Hand Couriers's reply05 Oct 2021, 17:00
Official
Good day Cetywayo.
Tracking shows that the you requested a Change Of Address as the suburb name is different from the one we have. Were you advised of the COA process for Vodacom parcels?
Please advise what the courier said to not deliver the parcel to you when they were at your gate.
We need to investigate as to why the parcel could not be delivered today.
Kind regards.
Tracking shows that the you requested a Change Of Address as the suburb name is different from the one we have. Were you advised of the COA process for Vodacom parcels?
Please advise what the courier said to not deliver the parcel to you when they were at your gate.
We need to investigate as to why the parcel could not be delivered today.
Kind regards.
LC
Lmr C's updateReviewer Update
05 Oct 2021, 17:17This is misleading on your part.
Firstly, you had all my details and if we were to follow the gps coordinates given, they result in the same location.
I called the call centre more than once informing and warning them of this in advance and an agent by the name of Brandon said it was all under control.
Only to be called to the gate, for your rude and unprofessional staff to tell me that they unfortunately cannot give me the parcel only because the wall suggests otherwise when the address remains the same. Bare in mind this is not the first delivery done by RAM where you consistently practiced a level of unprofessional beyond any form of comprehension to this very same address.
Why could you deliver it before with the sane address and not now?
Customer service includes using logic as well in support of your rules and regulations.
Had my ID and my cellphone with me. What other security measures go beyond that?
Firstly, you had all my details and if we were to follow the gps coordinates given, they result in the same location.
I called the call centre more than once informing and warning them of this in advance and an agent by the name of Brandon said it was all under control.
Only to be called to the gate, for your rude and unprofessional staff to tell me that they unfortunately cannot give me the parcel only because the wall suggests otherwise when the address remains the same. Bare in mind this is not the first delivery done by RAM where you consistently practiced a level of unprofessional beyond any form of comprehension to this very same address.
Why could you deliver it before with the sane address and not now?
Customer service includes using logic as well in support of your rules and regulations.
Had my ID and my cellphone with me. What other security measures go beyond that?
LC
Lmr C's update05 Oct 2021, 17:17
Reviewer Update
This is misleading on your part.
Firstly, you had all my details and if we were to follow the gps coordinates given, they result in the same location.
I called the call centre more than once informing and warning them of this in advance and an agent by the name of Brandon said it was all under control.
Only to be called to the gate, for your rude and unprofessional staff to tell me that they unfortunately cannot give me the parcel only because the wall suggests otherwise when the address remains the same. Bare in mind this is not the first delivery done by RAM where you consistently practiced a level of unprofessional beyond any form of comprehension to this very same address.
Why could you deliver it before with the sane address and not now?
Customer service includes using logic as well in support of your rules and regulations.
Had my ID and my cellphone with me. What other security measures go beyond that?
Firstly, you had all my details and if we were to follow the gps coordinates given, they result in the same location.
I called the call centre more than once informing and warning them of this in advance and an agent by the name of Brandon said it was all under control.
Only to be called to the gate, for your rude and unprofessional staff to tell me that they unfortunately cannot give me the parcel only because the wall suggests otherwise when the address remains the same. Bare in mind this is not the first delivery done by RAM where you consistently practiced a level of unprofessional beyond any form of comprehension to this very same address.
Why could you deliver it before with the sane address and not now?
Customer service includes using logic as well in support of your rules and regulations.
Had my ID and my cellphone with me. What other security measures go beyond that?
Ram Hand To Hand Couriers's replyOfficial
06 Oct 2021, 09:39Good morning.
You have your own idea of how the delivery process works and the terms of the operation.
We are trying to ensure delivery takes place, as per service level agreement of our client, Vodacom.
Did you not want change the delivery address from Muckelnuek to Monument Park? There is a process followed in order for us to deliver and make that change.
The parcel is out to be delivered again today. Should the the address be any different, the courier will not make the delivery.
Kind regards.
You have your own idea of how the delivery process works and the terms of the operation.
We are trying to ensure delivery takes place, as per service level agreement of our client, Vodacom.
Did you not want change the delivery address from Muckelnuek to Monument Park? There is a process followed in order for us to deliver and make that change.
The parcel is out to be delivered again today. Should the the address be any different, the courier will not make the delivery.
Kind regards.
Ram Hand To Hand Couriers's reply06 Oct 2021, 09:39
Official
Good morning.
You have your own idea of how the delivery process works and the terms of the operation.
We are trying to ensure delivery takes place, as per service level agreement of our client, Vodacom.
Did you not want change the delivery address from Muckelnuek to Monument Park? There is a process followed in order for us to deliver and make that change.
The parcel is out to be delivered again today. Should the the address be any different, the courier will not make the delivery.
Kind regards.
You have your own idea of how the delivery process works and the terms of the operation.
We are trying to ensure delivery takes place, as per service level agreement of our client, Vodacom.
Did you not want change the delivery address from Muckelnuek to Monument Park? There is a process followed in order for us to deliver and make that change.
The parcel is out to be delivered again today. Should the the address be any different, the courier will not make the delivery.
Kind regards.
LC
Lmr C's updateReviewer Update
06 Oct 2021, 12:48This is the kind of attitude that destroys businesses, you are *********** and need a brush up on your comprehension.
Learn to read to understand than to read to reply. Your SLA with vodacom has nothing to do with me, you had a duty to deliver a parcel to me and you have failed more than once. This eluding to me being a client as well. On behalf of vodacom you are required to offer above par customer service. You are clearly not the sharpest tool in the shed.
My intervention was to avoid, the exact predicament we find ourselves in. Vodacom will deal with you from here on “your client” …
Your competitors would be a far better value add to vodacom than you will ever be with the likes and tact you demonstrate.
Kind regards.
Learn to read to understand than to read to reply. Your SLA with vodacom has nothing to do with me, you had a duty to deliver a parcel to me and you have failed more than once. This eluding to me being a client as well. On behalf of vodacom you are required to offer above par customer service. You are clearly not the sharpest tool in the shed.
My intervention was to avoid, the exact predicament we find ourselves in. Vodacom will deal with you from here on “your client” …
Your competitors would be a far better value add to vodacom than you will ever be with the likes and tact you demonstrate.
Kind regards.
LC
Lmr C's update06 Oct 2021, 12:48
Reviewer Update
This is the kind of attitude that destroys businesses, you are *********** and need a brush up on your comprehension.
Learn to read to understand than to read to reply. Your SLA with vodacom has nothing to do with me, you had a duty to deliver a parcel to me and you have failed more than once. This eluding to me being a client as well. On behalf of vodacom you are required to offer above par customer service. You are clearly not the sharpest tool in the shed.
My intervention was to avoid, the exact predicament we find ourselves in. Vodacom will deal with you from here on “your client” …
Your competitors would be a far better value add to vodacom than you will ever be with the likes and tact you demonstrate.
Kind regards.
Learn to read to understand than to read to reply. Your SLA with vodacom has nothing to do with me, you had a duty to deliver a parcel to me and you have failed more than once. This eluding to me being a client as well. On behalf of vodacom you are required to offer above par customer service. You are clearly not the sharpest tool in the shed.
My intervention was to avoid, the exact predicament we find ourselves in. Vodacom will deal with you from here on “your client” …
Your competitors would be a far better value add to vodacom than you will ever be with the likes and tact you demonstrate.
Kind regards.
Ram Hand To Hand Couriers's replyOfficial
06 Oct 2021, 14:20You would understand why the delivery never gets done if you would allow for us to layout the terms of our service provision in accordance with the SLA.
We are not allowed to deliver at addresses that are different from what we are given by Vodacom.
We will gladly deal with Vodacom from here on for further authorisation.
The parcel will be returned back to the sender as the parcel cannot be delivered.
We are not allowed to deliver at addresses that are different from what we are given by Vodacom.
We will gladly deal with Vodacom from here on for further authorisation.
The parcel will be returned back to the sender as the parcel cannot be delivered.
Ram Hand To Hand Couriers's reply06 Oct 2021, 14:20
Official
You would understand why the delivery never gets done if you would allow for us to layout the terms of our service provision in accordance with the SLA.
We are not allowed to deliver at addresses that are different from what we are given by Vodacom.
We will gladly deal with Vodacom from here on for further authorisation.
The parcel will be returned back to the sender as the parcel cannot be delivered.
We are not allowed to deliver at addresses that are different from what we are given by Vodacom.
We will gladly deal with Vodacom from here on for further authorisation.
The parcel will be returned back to the sender as the parcel cannot be delivered.