Appalling service from RAM!

My package was out on delivery today(Saturday), I called the call centre to confirm what time my package will arrive and the consultant advised that they do deliveries till 12 and I should be at home to collect the package, I then moved my plans to later. At 12:31 I called the call centre again to confirm where the driver is. They than logged a call with the radio officer at Isando and he called the driver and the driver **** and said that he tried calling me, but I had no miss calls and my phone was on me as I was expecting their call, besides why would I be calling the call Centre. I then asked him to call them to ask them to come and deliver my package as I stay 10-15 mins from their branch and he said that he will call me back. I cancelled my plans as I knew that my package would be delivered late. It’s now 17:30, I am still waiting for his call and my package. RAM’s service is appalling!!! @iStore, please make use of another service provider as lying is a serious offense.