APPALLING SERVICE AT RAM COURIER COMPANY

I've never seen such appaling service from a courier company like what I'm experiencing with Ram couriers, they have zero customer care ,they can't resolve anything,they don't phone you tell you that they are on their way to deliver your parcel. After not getting hold of you because they didn't inform you,that is when the nightmare begins . The driver told me they don't deliver after 15h00, I requested that my parcel be delivered at 15h00. We then agreed for the parcel to be delivered on Thursday the following day atb211am ,it never came nobody phoned , after I called them that's when I was pulled from pillar to post ,I was promised a Friday morning the latest nothing happened. My question to Vodacom who is giving them our parcels to be delivered,why are we subjected to such incompetence and total disregard for clients. I'm so annoyed and frustrated. Basically this company is taking all its clients for granted. Even when you call them they have no patience to listen and address the problem they just drop the phone ,it happened twice this afternoon. What can a person do to receive a parcel from this pathetic courier company. I've just checked the complaints about this company they are quite a lot. How many must suffer before things get corrected , either from Vodacom by discontinuing their contract with them ,or this company properly training it's employees.