MJ
Monique J
1 reviews | Active since Jun 2017
07 Aug 2024, 06:01
Appalling service
What a useless bunch from drivers to team leaders . All I can say is , drivers are lazy and make excuses - I’m not home , I don’t answer my phone Team Leaders : Kean or whatever your name is grow some ***** buddy . Customer communication is key , not running to the bathroom every time I call and getting some call center agent to do your dirty work because I am under huge pressure to get my parcel as your team can’t perform . Will never order from a shop where I know they are the courier company on hand again .
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Replies (1)
Ram Hand To Hand Couriers's replyOfficial
07 Aug 2024, 09:02Dear Monique Jarrett
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your Parcel has been delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your Parcel has been delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
Ram Hand To Hand Couriers's reply07 Aug 2024, 09:02
Official
Dear Monique Jarrett
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your Parcel has been delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
Your Parcel has been delivered successfully.
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.