IM
Itumeleng M
1 reviews | Active since Aug 2021
01 Dec 2021, 08:47
Appalling service
My equally *********** service provider supp**** ram with an incorrect delivery address and I contacted both Ram and the service provider to change the address and they said ok. Today I get an sms that the delivery will still be done at the incorrect address. I then decide to contact ram via their useless chat, only to be told that “they decided to take it out for delivery”, and have been ignored since then. This appalling service is such a huge inconvenience and they do not seem to care.
Helpful (0)
Replies (4)0
Replies (4)
Ram Hand To Hand Couriers's replyOfficial
01 Dec 2021, 15:54Good day Itumeleng.
Please note we get the delivery address directly from the service provider, hence we attempted delivery there.
Please note that you will be required to contact the service provider to change the delivery address as we are only allowed to deliver at an address provided by the sender.
Kind regards.
Please note we get the delivery address directly from the service provider, hence we attempted delivery there.
Please note that you will be required to contact the service provider to change the delivery address as we are only allowed to deliver at an address provided by the sender.
Kind regards.
Ram Hand To Hand Couriers's reply01 Dec 2021, 15:54
Official
Good day Itumeleng.
Please note we get the delivery address directly from the service provider, hence we attempted delivery there.
Please note that you will be required to contact the service provider to change the delivery address as we are only allowed to deliver at an address provided by the sender.
Kind regards.
Please note we get the delivery address directly from the service provider, hence we attempted delivery there.
Please note that you will be required to contact the service provider to change the delivery address as we are only allowed to deliver at an address provided by the sender.
Kind regards.
IM
Itumeleng M's updateReviewer Update
02 Dec 2021, 06:56My problem is that you still attempted to deliver to the incorrect address, even after I told you that the address is incorrect, that is my first issue. Secondly, you did not even tell me that I needed to contact my service provider to effect the change
IM
Itumeleng M's update02 Dec 2021, 06:56
Reviewer Update
My problem is that you still attempted to deliver to the incorrect address, even after I told you that the address is incorrect, that is my first issue. Secondly, you did not even tell me that I needed to contact my service provider to effect the change
IM
Itumeleng M's updateReviewer Update
02 Dec 2021, 11:34After your defensive reply, I have written proof that the address change request was sent on Tuesday at 14:56 from my service provider to Fiona and Sameer. You tell me how is it that the delivery still went to the wrong address the next day and how there are still no updates on the system??? All this inconvenience that I am facing is due to nothing else but incompetence and taking clients for fools.
IM
Itumeleng M's update02 Dec 2021, 11:34
Reviewer Update
After your defensive reply, I have written proof that the address change request was sent on Tuesday at 14:56 from my service provider to Fiona and Sameer. You tell me how is it that the delivery still went to the wrong address the next day and how there are still no updates on the system??? All this inconvenience that I am facing is due to nothing else but incompetence and taking clients for fools.
IM
Itumeleng M's updateReviewer Update
03 Dec 2021, 08:27WHy my I not surprised that you suddenly went mute! Absolute disrespect for your clients.
IM
Itumeleng M's update03 Dec 2021, 08:27
Reviewer Update
WHy my I not surprised that you suddenly went mute! Absolute disrespect for your clients.