APPALLING SERVICE

Each time i order something online and they use RAM i always have to experience frustration. Your the only courier company that I've had the worst service with. Saturday your 02.12.2023 your driver called to see if he can deliver but i wasn't home and we arranged for Monday. Monday no call no delivery, i call your customer services speak and complain to Nolthando 9:11am who said she would escalate the matter and have it delivered. Wednesday nothing i call again and speak to Xolani 15:49pm he advises he will escalate. Thursday 13:54 pm Collins calls me to confirm my address and that i should expect a call from the driver...end of the day nothing. Friday 08.12.2023 2:46pm i log on to track the parcel i see on the 7.12.2023 Incorrect address on waybill, how if Collins confirmed and mind you when i speak to the agents i have to confirm ADDREESS, contact nr etc!!!!! Now i call 14:46 pm hold for about 8 mins only for my call to get dropped. What i wrong with you people can you not just do one thing and call when the driver is in my area and ill will direct him if is LOST instead of disregarding my address. I will not pay for something to be delivered at Point A and then have you disregard it, i'm really APPALLED AT YOUR SERVICES HONESTLY!!! CAN I JUST GET MY GOODS AND BE DONE WITH YOU!!