I ordered online and the parcel delivery was apparently dispatched on Fri the 30th of December 2016. To date the parcel hasn't arrived; the online tracker shows customer not contactable and parcel undelivered. I've called the call centre every working day since; they promise every time that someone will call to arrange delivery. Now even the call centre number goes unanswered. This courier seems worse than the post office.
Official business reply:
Good day Phindile,
I do apologize for the inconvenience that has been caused to, I would however like to request that you contact me on 011 977 5000 as I am unable to get hold of you on your contact number supplied.
I need to get a tracking reference number from you in order to investigate this matter and supply feedback on the non delivery that has been made.