JF
Jason F

1 reviews | Active since Oct 2024

07 Oct 2024, 18:23

Appalling company

Useless company, I’ve been waiting for almost a week for my parcel and every day I’m told it’ll be delivered ’today’ agents lie to you and absolutely **** service , I don’t know how this company is still in business

0
Replies (1)
Ram Hand To Hand Couriers
Ram Hand To Hand Couriers's reply08 Oct 2024, 09:28
Official
Dear Jason Fell, 

  
  
  We apologize for failing to meet our promised collection times and commitments. We understand the importance of reliable and timely collections as well as deliveries.
  Please accept our sincere apologies for the inconvenience and frustration this may have caused.

Please provide a waybill number so this can be escalated accordingly   . 
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
  Once again we humbly apologize and appreciate your patience and understanding.
  
  Sincerely, 
  RAM Team.