Appaling service - No response

Received an email that stated that delivery could not be made because of an incorrect address, however, RAM delivered to the same address on the waybill earlier this year. Tried numerous times to contact them with regards to this parcel, no answer on any of the landline nrs, no response on the live web-chat, no response on any emails that I've sent. On the tracking page there is mention of an outgoing call to me with regards to the parcel, however, I did not receive any calls from them, apparently call center staff will just log whatsoever they want to.