Anxiety with RAM Courier

An expensive item was purchased and sent for delivery using RAM delivery was want for Wednesdays 8th but changed to 10th, no contact made for delivery, so I tried calli g Friday becuase at this point is my parcel safe and not ******, spent about an hours trying to call after 4pm. Nothing.... Then I call Monday, call Centre confirmed parcel is safe and will be delivered Today, bear in mind it's now 2 days that I have cancelled all my meetings to sccomdate even a call.. Carrying the phone ever into the loo so that I don't miss a call. When you get home the they confirmed that the driver has been cling multiple times... Where's show me? I give me proof, I other deliveries happen with none of these lies. I now I sit without the item, and I again I aks is this item ******? Thank RAM are you now concerned about reputational risk, are you not concerned about the business you do for theses companies? I were is my parcel CAZA***... Why are your staff lying that contact was tried.. Is this our you do business, or must I take a leave of absence from my work to wait for even a call to deliver?