Always fail to deliver

Terrible courier service. I’ve been waiting a week for a delivery, with 3 failed delivery attempts and 8 calls between me and their help desk.

Their excuse for everything is ‘protocol’. Getting sick of that. When you track the package you only get ‘failed delivery’ status. I’ve explained all 8 times I phoned them that we do not have cell phone reception on the farm, I am home at all times. They can just delivery the package. Still they fail with delivery. Everytime with the excuse that nobody answered. I can not receive calls on the farm. Then I phone again and have to explain the same story to a different person. They don’t make notes on your delivery. No record of previous phone calls to them. Nothing. I urgently need that package…by today. I wanted to collect it from them, but that is also against safety protocol.

Yesterday when I spoke to someone on their side, the person told me that the courier was outside my house and phoned to see if anyone can come outside to collect. I just want to know how he made that call as we don’t have cell reception for kilometers from our house and why didn’t he knock on the door or why didn’t the dogs bark. They give lies about reasons for failed deliveries. He was never there.

I payed for a courier service, not for a phone call to be made in advance to see of I’m home. Drive to my house and deliver. It’s that easy.

I will also be advising the person that I ordered the product from never to use their services for any of her deliveries. No other courier service has aver had trouble to deliver a package to our farm. Even over night couriers.

Terrible is an understatement. Seems like I will leave for Europe without the packages I ordered as gifts for my nieces.