ALL TALK NO ACTION

REQUIRED URGENT DELIVERY OF AIRLINE TICKET. PAID R371.18 FOR OVERNIGHT DELIVERY ON 15/07 AND WITHIN THE TIME FRAME GIVEN ME. HAD TO PHONE TO FIND OUT WHEN THEY WOULD COLLECT AS THEY WERE NEARING DEADLINE AND AT 15h00 NOBODY HAD ARRIVED TO FETCH LETTER. EVENTUALLY COLLECTED. ON 16/07 AT APPROX 10h30 THEY CALLED ME TO FIND OUT WHAT MY WAYBILL NO WAS. 1 ASKED IF THERE WAS A PROBLEM AND WAS ASSURED NOTHING WAS WRONG. BUT WHAT THEY DID NOT TELL ME WAS THAT MY LETTER HAD SOMEHOW BEEN DOWNGRADED TO ECONOMY DELIVERY. I HAD ARRANGED FOR RECIPIENT TO COLLECT ON 16/07 IN NEW GERMANY NATAL AT 15H30. AND AS AT TODAY 17/07 AT 10H30 RAM COURIERS CANNOT TELL ME WHERE THE AIRLINE TICKET IS. THEY KEEP PROMISING TO LOCATE AND ADVISE WELL STILL WAITING. I MOST CERTAINLY DO NOT ADVISE PEOPLE TO USE THEM AT ALL