ABUSIVE BEHAVIOUR

On Friday the 24th April, a driver, by the name of Edwin Kent from RAM Couriers came to deliver a parcel for me. He stood by the gate without his mask on and he had no gloves. As I was walking towards him, very excited for my parcel, he said: “Proof of address and ID”. No greeting and with such an attitude. I told him that I have my husband municipal bill for our house, he did not even let me finish, he started shouting saying that this is unacceptable and he is leaving and we can deal with this on Tuesday. I told him that I needed the package today and asked him to wait while I quickly go in the house to fetch another one, his response was: "I will not wait", he said it with such aggression. I then asked him to repeat himself and he walked off to his car mumbling. I then followed him and he started shouting and waiving his finger telling me that he has other things to do and he will not be waiting for me. My husband came out from the commotion outside where he told your driver that he was being very rude and unprofessional. He continued to shout at both me and my husband and at that point, I realized that this man was enjoying what he was doing, and just couldn't deal with such and left. I went out a few minutes later where my husband was still outside with him and I told him(the driver) that he must take the parcel back as he initially wanted to do and we will take this up with Supersonic. I hated the way he made me feel, it was as though had this authority, this power and he wanted to use it to PUNISH. My husband and my son remembered this driver from a previous delivery, where he was rude then too and he was with a colleague back then. The colleague apologised for the mans behavior which is why my husband never reported him. This is a man I have never met before, who came here with a purpose, and it was not to just deliver a parcel but to ensure that he left us feeling scarred and oppressed. Never have I met such an individual, face to face.

Saying he was arrogant and rude is just an understatement.

I sent an email on friday and I reported it to the RAM consultant telephonically but not surprised that there was no response to my email nor a call from someone from RAM Couriers. While you endorse your staff's actions, I will fight such sick conduct, I dont have to accept your abusive and oppressive treatment.

While my children watched your driver's shameful behaviour they also got to learn that it is not okay to accept such treatment and even though we(especially my kids) needed that parcel desperately, we would rather suffer from not having it than accept such ill treatment.