eM
eugene M
1 reviews | Active since Sept 2014
13 Oct 2022, 14:49
Absolutely Unacceptable support service!
Shocking, pay for next day before delivery 11am. Next day non delivery, then call spend 20mins on the phone, all information shared not implemented. next day non delivery. Call again 15mins on the phone, call drops. Wasting hours on doing logistics for a courier company! Now my responsibility to manage the couriers delivery process. Shocking service, why do you not have an online platform where clients can update missing info or why do you not confirm logged calls with emails to confirm support tickets!
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Replies (3)eM
eugene M's updateReviewer Update
13 Oct 2022, 15:45I am not at the delivery address, i am the sender. This would be the 4th time I have provided additional details to make this happen. 1. go to the office of this business and knock on the door. 2. apart from the first number I provided here is another number ***
eM
eugene M's update13 Oct 2022, 15:45
Reviewer Update
I am not at the delivery address, i am the sender. This would be the 4th time I have provided additional details to make this happen. 1. go to the office of this business and knock on the door. 2. apart from the first number I provided here is another number ***
eM
eugene M's updateReviewer Update
17 Oct 2022, 07:25thankyou
eM
eugene M's update17 Oct 2022, 07:25
Reviewer Update
thankyou
Ram Hand To Hand Couriers's replyOfficial
17 Oct 2022, 15:39You are welcome. My apologies, we did not get this right from inception.
Ram Hand To Hand Couriers's reply17 Oct 2022, 15:39
Official
You are welcome. My apologies, we did not get this right from inception.