1 reviews | Active since Jan 2024
Absolutely unacceptable “Service”
I made special arrangements for my wife to be home to receive my order through RAM after receiving the notification that my parcel was out for delivery. After tracking my parcel throughout the day,I noticed that the delivery was cancelled by the sender. After contacting the sender in which they confirmed they DID NOT cancel the order, I received a call from RAM asking me why I cancelled the delivery, which I did not - after being thrown from pillar to post,I called RAM customer service just after 17:45 to which the person answering my call stated that they will put me on hold to try and find out what is happening…20min later of holding they cut the call and I’m still sitting without answers.
Absolute horrible service from start to finish and would not recommend going through them in the future,thanking into consideration that my order was placed through a leading corporate and if that’s the service they offer would leave to worried about my service to customer.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We were advised by your service provider to return the parcel back to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.
We apologize for failing to meet our promised delivery times and commitments. We understand the importance of reliable and timely deliveries and communication should have been made to you regarding the reason as to why the parcel was delayed.
Please accept our sincere apologies for the inconvenience and frustration this may have caused.
We were advised by your service provider to return the parcel back to them
We are taking the necessary steps to address the issues that led to these delays, including upgrading our infrastructure as well as enhancing our logistics processes to provide a seamless service.
Once again we humbly apologize and appreciate your patience and understanding.
Sincerely,
RAM Team.